Human Resources & Organizational Effectiveness - HROE

CLASSROOM SESSION I:  The Big Picture:  Understanding the Systems Model and Library Vision, Mission and Principles

3/23/09

(Covers the first three tutorials #1-3 below)

• Understand how the Libraries are connected to a larger system and affected by changes in the environment, in order to speed up engagement in decision-making and project staffing requiring contextual understanding of systems.
• Understand that the Libraries are customer and future oriented.
• Understand Library Vision, Mission and Principles and their impact on your performance of duties
• Become acquainted with colleagues in other teams

Required Reading:

• Libraries & CCP 2009-13 Strategic Plan (pdf)

Optional Reading:

• Introduction to the Background Readings
• The Fifth Discipline Fieldbook (Senge, et al)*
• Navigating the Badlands Scott, O’Hara-Deveraux)*
• High-Performing Self-Managed Work Teams  (Yeatts & Hyten)*
• The Landscape: Overview  (Federman)*
• Systems Thinker (Pegasus)*

(vs. (3/18/09)

• Goal: Provides an introduction to the facilities and service sites in use by the Libraries & CCP
  
• Behavior: Explore with an assigned buddy different sites in the UA Libraries/CCP
  

• Goals:

  • Introduce the Libraries' Mission, Vision and Principles
• Describe how the M/V/P's influence work at the Libraries/CCP
  
  
• Behavior: Assess how current assignments relate to mission, vision, principles of Libraries/CCP.

• Goal: Introduce the concept of systems thinking, and relate it to project planning and process improvement at the Libraries/CCP.

• Behavior:

  • Recognize the difference between balancing loops and reinforcing loops
  • Apply concept of system feedback relationships to a problem-solving situation

CLASSROOM SESSION II: 

Processes, Team Structure and Systems:  Organizing in Response to a Changing Environment

4/6/09

• Understand how we organize in response to change:
• Frames and structure: ways of perceiving the complex, dynamic and living nature of the current organizational structure and team responsibilities
• Deciding and Committing: the forces that compel change impact the decisions we make about how we organize our work.
• Teams: the role of Functional Teams, standing Cross-Functional Teams and Project Teams.
• Systems: the systems for sharing responsibility for planning, budgeting, decision-making, communication and performance management.
• Direction: How the parts work as an organic whole for present and future customers

• Team Basics & Why Teams from The Wisdom of Teams (Katzenbach & Smith)*
• The Library System at the University of Arizona  (Gaylor)*
• Using Teams to Achieve Organizational Improvement (Duffy)*

(vs. 12/18/08 mod. 4/2/09)

CLASSROOM SESSION III: 

Working in Teams

4/13/09

• Understanding how team effectiveness increases the quality of decision-making and the rate of learning.
• Learn Teamwork Skills
• Review the activities of teams:
• Improving and implementing new processes
• Planning
• Problem-solving
• Learning
• Assessing
• Accountability sharing
• Decision-making
• Evaluating

• Wisdom of Teams Prologue: A Note about What to Expect (Katzenbach & Smith)*
• Effective White-Collar Teams:  The New Quality Imperative (Guttman)*
• Characteristics of an Effective Team Member; Checklist of Common Problems
• Principles for Team Effectiveness (Schwarz)
• Working Together in Teams: Norms, Handling Conflict

(vs. 4/8/09)

CLASSROOM SESSION IV:

Myers-Briggs Type Indicator - Clarifying Individual  Preferences; Appreciating Individual Differences

4/20/09

 (Optional Session)

• Introduction to personality type and understanding preferences
• Includes self-assessment with the Myers-Briggs Type Indicator and personalized results of your preferences and type
• Applications of type preferences in a team environment

• Do What You Are, by Paul D. Tieger & Barbara Barron-Tieger (Little Brown & Co, 2001) available at Pima County Public Library

(vs.07-23-08)

CLASSROOM SESSION V:

Gaining Facilitation Skills

4/27/09

• Introduction to facilitation skills
• Best practices for effective meetings
• Ground Rules
• Team Norms

• Active Listening
• Facilitation Best Practices
• Facilitation Core Practices Observation Sheet
• Facilitation Worst Practices
• Ground Rules and Norms for Meetings
• Partner Facilitation Process -- Practice Active Listening
• Principles for Team Effectiveness from Roger Schwarz, The Skilled Facilitator
• Sample Meeting Agenda
• Team in Overtime – Analysis Sheet
• Team in Overtime – Case Study

 (vs. 07-28-08)

SESSION VI:

Preventing Sexual Harassment Education Program

(Self-paced tutorial; no classroom session)

Completion of the Online Tutorial is a University of Arizona and Library Requirement

(Please retain of copy of the certificate for your records.)

• The primary goal of this course is to enable you to identify sexual harassment behaviors.
• Harassment based on any characteristic protected by UA policy is prohibited.
• Once you can identify harassment of a sexual nature, i.e., sexual harassment, you should be able to recognize other forms of harassment.

This session was developed by the UA Office of Equal Opportunity and Affirmative Action (EO/AA). 

Taking approximately one hour to complete, the program can be accessed from any computer with Internet capability.  Those who do not have ready access to a computer, or who might be more successful receiving the information in another format, should consult with their supervisors to make alternate arrangements.

If you have problems with the system, call the Office of EO and AA at 621-9449.

• Note: Sexual Harassment Policy folded into NDAH Policy 12/08
• Interim Non-Discrimination and Anti-Harassment Policy (NDAH) (12/9/08).

(vs. UA EO/AAO Presentation 03/09)