Digital Library Information Systems Team

DLIST Homepage| About the Team| Contact Us| Contact the Helpline| Policies & Planning| Reports| Current Projects| 2009-2010 Goal Documents| Electronic Resources & Databases| Staff Workstations| Getting Help & Training| Managing Websites| DLIST Only Area|

Getting Help & Training

---

• Helpline
  
• After Hours System Trouble Calls
  
• Contribute Training Manual (pdf)
  

• How DLIST Prioritizes Support Calls
  

• Innovative Interfaces' E-Support Center  Support Center for users of Innovative Interfaces' Innopac system
  
• Managing E-mail Accounts
  
• Managing PCs
  • Reporting Computer Problems
  • Upgrade request  Guidelines for hardware & software replacement and upgrades, request forms, and list of keyserved software.
    
• New Staff Orientation to the Library's Systems  Our mission, systems and networks in the library, training and support informaton, computer use policies and etc..
  
• Office 2007 FAQ   Questions and answers specifically tailored for library staff.
  
• Office 2007 Resources   Additional information, training materials, tutorials and exercises to help you ease the migration to the latest version of Office.
  
• Request for Consultations  Need help brainstorming or spec'ing out the technicalities, e.g. hardware, software, or telecommunications needs? You can request DLIST to assist in library technical projects.
  

• Training Statement
  
• Windows XP Wireless Setup  UITS's (CCIT) instructions on how to configure newer team laptops to connect to UAWiFi using the built-in configuration software.