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What is Interlibrary Loan?
Interlibrary Loan is a service that provides access to materials not owned by the University of Arizona Library. Through cooperative agreements, participating libraries share their collections with students and faculty from other institutions. Currently, costs for Interlibrary Loan are covered by the Library.

 

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How do I make an ILL request?
The ILL request form (also known as ILLiad) is accessible via the main page of the UA library website (www.library.arizona.edu). Click on Interlibrary Loan under Quick Links.

Follow the steps below to submit an ILL request:

 

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What types of material can I request?
You can request temporary loans of books, dissertations, newspapers on microfilm, and some technical reports from lending libraries.

You can also request copies of journal articles, book chapters (not to exceed 10% of the total pages of the book), patents and standards.

Incomplete citations must be verified at the Main or Science Reference desks. Information that could help us to find your request should be entered in the Notes field of the ILL request form.

PLEASE NOTE: Class textbooks cannot be ordered through Interlibrary Loan. They are very difficult to obtain and cannot be kept for the entire semester. If the bookstore does not have the textbook in stock, please notify the bookstore or your instructor. Requests for textbooks will be cancelled.

 

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How do I check the status of my request(s)?
You can view whether or not your request has been viewed by our staff, sent to a lending library, shipped to our library, or returned back to the lender.

To view the status of your requests:

1. From the UA Library Web page (http://www.library.arizona.edu/), click on the Interlibrary Loan link.
2. Login with your CatCard.
3. On the Main Page under Review Requests, click on the View/Modify Outstanding Requests button.
4. You will then be directed to a page with a list of all your requests in process with their corresponding statuses.
5. If you click on the button next to your request, you can view Detailed Information regarding your request.

PLEASE NOTE: At first, some of the statuses may look confusing. We will provide a glossary of these statuses and their meanings to help you determine what is happening with your request.

To check the status of your requests submitted before 12/15/03, you will need to call the ILL Office at (520) 621-6438 or e-mail us at askill@u.library.arizona.edu.

 

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What are your loan policies?
All University of Arizona faculty, staff, graduate students, undergraduate students and visiting scholars with a valid CatCard are eligible to request material through Interlibrary Loan. If you have had your CatCard replaced recently, please contact us or visit a public service desk so you can be entered into the system. Unfortunately, community users cannot use Interlibrary Loan. We suggest community users contact Tucson-Pima Public Library to use interlibrary loan services. The average loan period is one month, but depending on the lending library, ILL material can be renewed (see below).

 

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How soon will I get my requested materials?
The average delivery time for a book is 11 days. The average time for an article is 4 days. Delivery time is dependent on the library sending the material and the availability of the requested material.

 

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My request was cancelled. What do I do now?
We will notify you by email if your request had to be cancelled. There are many reasons why an ILL request is cancelled. The following are the most common reasons why certain ILL requests are cancelled:

 

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How do I renew ILL items?
The front cover strap of your ILL item will indicate whether or not the lender allows renewals of ILL items. Under the heading PLEASE NOTE THESE LENDING RESTRICTIONS,

You will see either:

Renewals OK

or

No Renewals

If renewals are allowed, follow these instructions to request a renewal of your ILL item.

To renew an ILL item online:

1. From the UA Library Web page (http://www.library.arizona.edu/), click on the Interlibrary Loan link.
2. Login with your CatCard.
3. Scroll down the Main Menu page, and click on the View/Renew Checked Out Items button.
4. A list of your checked out ILL items will be displayed.
5. Click on the View/Edit button next to the item you want renewed.
6. Click on the Request Renewal button at the right. If the item cannot be renewed, a message, "This item does not allow renewals", will appear.*
7. You will be notified via email if the renewal was approved or denied.

*Renewals can be submitted no earlier than 10 days before the due date. This is required because most institutions have a default renewal time period that they grant to ILL items. These default periods can be 10 days or 14 days or more, depending on the lending library's policies.

For example if a renewal is submitted on May 1st for an item due on May 10th to a lending library that only renews for 10 days, the lender will extend the due date based on the date they received the renewal request. In this example, they would extend only to the original due date.

PLEASE NOTE: The lending library is solely responsible for the decision of how long to extend the due date. It may decide not to renew the material at all, even if renewal requests are allowed.

 

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How will my articles/books be delivered?
Loans: You will be notified by email when items arrive. To receive an email notification, be sure your current email address is in StudentLink (all students) or EmployeeLink (faculty and staff). You can also change the email address in ILLiad by clicking on the Change User Information on the main request form.

Temporary Loaned items, such as books, microforms, and videos, must be picked up at the Main Library circulation desk or viewed in the Special Collections reading room (depending on the lender’s restrictions). The email notification our office has sent you once we have received an item for you should indicate whether or not the item can be renewed or has to be viewed in the Special Collections reading room.

Articles: All article requests are delivered electronically. UA Interlibrary Loan will send you an email with a direct link to your article in PDF format.

To view all your articles requested via ILL or Document Delivery, follow these directions:

 

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My ILL item is overdue. What do I do?
You are responsible for the return of the material by the due date. The overdue fine for ILL items is $1.00 per day and applies to all users.

Items extremely overdue (14 or more days overdue) are subject to a $90 replacement fee which will appear in your library circulation record. In addition, you will be blocked from using the ILL request system. If the book is returned after the 14-day period, the $90 can be waived, but you will still be fined a $15 overdue processing fee. Once we receive the overdue items, you will regain access to the ILL request system.

If you need more information , please contact us at askill@u.library.arizona.edu.

 

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What if the UA library owns the item I need, but it is missing from the shelf?
Please enter a note in the Notes field of the request form to let the ILL staff know that this item is missing from our collection. We will not cancel your request if you let us know that this item is owned by the UA Library but is missing. A sample note is "MISSING FROM UA LIBRARY" or "CANNOT FIND THIS ITEM".

 

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I can't log in! What do I do?
There are a few reasons why a user may not be able to log into the ILL request system:

For reasons 1-3, you will see a message indicating that the system does not recognize you as a student, faculty member, or staff person when you try to log in. If this is the case, please contact the ILL office by phone (621-6438) or email and we will enter your information directly into our system.

For reason 4, please see above.

For reason 5, you will need to pay the fine in full, negotiate the fine at the Circulation Desk, or fill out a fines appeal form online. Once the fine is cleared on your regular library account, you will regain access to the ILL request system. For more information please see the Your Account/Renewals (Borrower Information) FAQ.

 

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How do I access my online articles?
When your article request has been received, you will be emailed a notification with a direct link to the PDF document.

To view and access a list of all your articles requested via ILL or Document Delivery, follow these directions:

1. From the UA Library Web page (http://www.library.arizona.edu/), click on the Interlibrary Loan link.
2. Login with your CatCard.
3. Click on the Logon to ILLiad button.
4. Scroll down to the Review Requests section of the form.
5. Click on the View/Download Electronically Received Articles button. You will then see all the articles you have requested.
6. On the following page, click on the link in the Transaction # column to view or download your article. These articles will remain on our server for 30 days.

 

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I am having problems viewing/printing. What can I do?
If you are encountering problems viewing or printing your article(s), please make sure you are following these recommendations:

Download your article and then Save to Disk. This works best if you are trying to access your article via a dial-up or other slow Internet connection. The articles are in PDF format and are rather large, so it is best to download the file completely, save it to an area on your computer's hard drive, and then print or view your articles off-line.

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