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Formal Learning |
Informal Learning |
| Organization |
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S.O.S. Orientation Modules:
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Customer Service
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Org. Overview-add: Quality Tools and Measures & Library
processes
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Diversity Basics
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Tours of Library and Campus
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Team Basics
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Myers Briggs for New Staff
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P&CS Orientation
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Career Progression Orientation
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Current L.I.S.T. Orientation Modules: E-mail
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L.I.S.T. Training for software and systems they administer
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Consultant/Vendor training for software and/or systems
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U.S.T. training for Internet and library skills
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S.O.S. training funds: Staff Development fund, Special Workshops
fund
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Professional Leave Policy: 24 days afforded to everyone with
team ok.
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Team or project sponsored speakers, seminars, open houses.
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S.O.S. staff-led workshops, facilitation and consulting
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Vision of organization is regularly discussed and refreshed
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Internal Assessment of systems and outcomes is made
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Customer evaluations and LPEMS feedback
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State of Arizona Quality Awards
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Job descriptions with updated knowledge, skill and commitment
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Study groups
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Learning networks
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Dialogues
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Listserve messages, forwarded newsletters, announcements,
etc.
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Ad-hoc training sessions organized within teams and not requiring
library funds
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Informal conversations in library-wide settings (all staff
meetings, library reports meetings) about training needs or resources.
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Team learning shared at open meetings
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Customer interactions and influences
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| Team |
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Team-wide training in work-related technologies, policies,
practices
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Team Orientations of new employees
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Team assessments and customer evaluations
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Team review of MCA,s/forecasting of needs
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Team Groundrules
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Cross-training of individuals within the team
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Team-based mentoring, when explicit
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Team reviews of Team Leader or Work Team Leader
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Team input on Individual Developmental Reviews
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Project applications for Institutional and State Awards
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Required participation on cross-functional teams (MAT)
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Teamstart for new projects/teams
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On-the-job training organized informally
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Team discussions that result in changed ways of working
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Peer support for learning, "buddy system"
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Informal referral and resource networks comprised of vendors,
customers, and other team members.
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Team Meetings
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Team Leader/Work Team Leader ability to assess learning needs
and organize response
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Opportunities for team members to negotiate for time or resources
needed to learn and practice skills/knowledge
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| Individual |
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Individual knowledge, skill and commitment
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Individual developmental review self-assessment
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Continuing education: pursuit of certification or degree
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Conference/ Institute participation
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Computer assisted learning (eg. CBT)
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Apprenticeship programs
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Individual friendships and support system
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At home reading and writing
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On-the-job observation and shadowing
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Personal assessment of needed learning and ability to negotiate
time to pursue it.
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Individual belief in ability to learn/learning style
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Experience and learning gained in non-work settings
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|
Formal Training
& Development |
Informal Training
& Development |
| Organization |
-
Orientation programs include instruction on Quality concepts
and methods
|
-
Listserve messages, forwarded newsletters, announcements,
etc.
-
Ad-hoc training sessions organized within teams and not requiring
library funds
-
Informal conversations in library-wide settings (all staff
meetings, library reports meetings) about training needs or resources.
|
| Team |
-
Team-wide training in work-related technologies, policies,
practices
-
Team Orientations of new employees
-
Team review of MCA,s/forecasting of needs
-
Team Groundrules
-
Cross-training of individuals within the team
-
Team-based mentoring, when explicit
-
Team reviews of Team Leader or Work Team Leader
-
Individual Developmental Reviews
|
-
On-the-job training organized informally
-
Team discussions that result in changed ways of working
-
Peer support for learning, "buddy system"
-
Informal referral and resource networks comprised of vendors,
customers, and other team members.
-
Team Meetings
-
Team Leader/Work Team Leader ability to assess learning needs
and organize response
-
Opportunities for team members to negotiate for time or resources
needed to learn and practice skills/knowledge
|
| Individual |
-
Individual knowledge, skill and commitment
-
Individual developmental review self-assessment
-
Individual belief in ability to learn/learning style
-
Individual pursuit of certification or higher degree
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Individual friendships and support system
-
At home reading and writing
-
Personal assessment of needed learning and ability to negotiate
time to pursue it.
-
Experience and learning gained in non-work settings
|