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The following charts represent problems and training requests as indicated on the LIST Customer Service/Needs Survey
Question 2. What prompted you to call?
| Problem | Count | Percent |
|---|---|---|
| Network Failure | 38 | 38% |
| PC Hardware | 30 | 30% |
| PC Software | 30 | 30% |
| 26 | 26% | |
| Sabio (All Components) | 25 | 25% |
| Software Operation Information | 16 | 16% |
| Other | 16 | 16% |
| Terminal Failure | 9 | 9% |
| Hardware Operation Information | 6 | 6% |
Question 12. Which of these topics do you feel would improve you job performance if you received training
| Training Request | Count | Percent |
|---|---|---|
| Excel | 50 | 45% |
| WWW Authoring | 45 | 40% |
| Netscape | 41 | 37% |
| PC Care/Maintenance | 37 | 33% |
| Access | 35 | 31% |
| Windows NT | 34 | 30% |
| PowerPoint | 32 | 29% |
| MS Word | 29 | 26% |
| Ovid | 28 | 25% |
| OmniAccess | 19 | 17% |
| 17 | 15% | |
| Windows 3.1x | 16 | 14% |
| Sabio | 10 | 9% |
| Other | 9 | 8% |