UA Library > Intranet Home This University of Arizona Library site is archived and is not maintained. UA Library > Intranet Home This University of Arizona Library site is archived and is not maintained.The Information Technology Learning Project, one of the Library's
Infrastructure Project teams, has created a fun assessment tool
to assist us in analyzing the staff's computer (Information Technology) skill level. This information will provide us with insight into the areas that we need to address regarding training for increasing basic skill levels. This version of the tool is a pilot which we are requesting a small number of staff take as a trial, to work out any wrinkles we may have over-looked. Your responses will remain anonymous. Please Do Not Share the questions or answers with anyone. Many thanks for your assistance!
DIRECTIONS: Check all answers that apply. If you do not know the answer(s), leave the choices for that question blank -- please don’t "guess".
QUESTION #1
I’m trying to print something, it doesn’t appear to have gone through and it’s been awhile. Some basic things to do are:
A. Keep sending the print job through until I get a printout
B. Check the Print Manager to see if the job is in the queue
C. Check if the printer is turned on and online
D. Check if font is courier 12 pt.
E. Check to see if Bird is down
QUESTION #2
There is a task I do that has 50 keystrokes that are always identical. To be more efficient I can:
A. Create a script (example: .bat file or .lcf script for OCLC login)
B. Set up a function key
C. Set up a Macro
D. Give the job to someone else
QUESTION #3
I've just turned my PC/Monitor on and nothing appears on the screen. I should check:
A. Are all power cables plugged in snugly and is equipment turned on?
B. Has my password been changed?
C. Is the LAN down?
D. Are the correct lights lit on the master panel?
E. Did the brightness/contrast on the monitor get turned down? F. Did Sabio go down for maintenance?
QUESTION #4
I can't connect to a www site, possible reasons are:
A. The address is incorrect or mistyped
B. The site I’m trying to reach is down or closed
C. The CD-Rom LAN is down
D. Sabio is down
E. Traffic is too heavy; my attempt to connect timed out F. My computer is too slow
Choose the best answer for questions 5-8, Choose only one for each question:
QUESTION #5
I need to pull together my teams statistics. The best software to use would be:
QUESTION #6
I want to make a very nifty Team Report with lots of graphics, etc. The best software to use would be:
QUESTION #7
My PI team needs to make a final report to the Library which will only include text, it will be 4-5 pages long. The best application for this purpose would be:
QUESTION #8
I’ve been assigned to look at an internet site for the Library of Congress. The best software for this would be:
QUESTION #9
I need to look at a file on the shared drive, but I can’t see the shared drive at all. What is NOT relevant?
A. The server called "library" is down
B. I’m not logged in
C. Sabio is down D. The Library’s WWW server is being repaired
E. I don’t have an ethernet connection
F. Someone else is using the shared drive at the moment
QUESTION #10
Which of the following are invalid URL entries for use with a Web browser? (i.e. which will not work or are probably mis-typed)
A. http://www.hotwired.com/thegoodstuff/~ouch/bang.html
B. gopher://wsu.arch.edu
C. ftp://ftp.doggie.com/usr/pub
D. http/www.microsoft.com
E. http://www library.arizona.edu/manual
QUESTION #11
Which of the following are invalid e-mail addresses?
A. Johnson, Gene@library.arizona.edu
B. Fred G. Gilford @john.edu
C. john_barlow@l.eff.com.au
D. 1754.6297@blutoe.com
E. ron@127.69.32.126
F. http://www.wired.com
QUESTION #12
I can’t get into Bird to do my e-mail. Which of the following are NOT relevant:
A. Sabio is down
B. The entire network is down
C. My ethernet cable (or terminal server line) is disconnected from my PC
D. The WWW server is down for maintenance
E. The server that my e-mail is stored on is down
QUESTION #13
When I click on the Word icon the program won’t open/run. Word/Microsoft Office is run from one of the Library’s Novell LANs, which I cannot access if I’m not correctly logged in. To tell if I’m properly logged in I could:
A. Try to connect to Sabio w/qvtnet
B. Run Netscape and try to connect to the library homepage
C. Enter "whoamI" at my bird account command prompt
D. Enter "whoamI" at the DOS command prompt
E. Go to File Manager and check whether the F:\Msoffice directory appears
QUESTION #14
Using Windows I can copy data from the document/file I am working on and paste it into:
A. A data base record that I am working on simultaneously
B. A Word Perfect document that I am working on simultaneously
C. An e-mail message I'm about to send
D. Into my spiral notebook
E. None of the above
QUESTION #15
The software I want to download from the Internet requires 10MB of available disk space. Which of the following indicates enough available disk space:
A. 100kb available
B. 1.6gb
C. 80 bits
D. 12,000,000 bytes
QUESTION #16
Before I can boot my PC what type of software MUST be installed?
A. Data base management
B. Virus Protection System
C. Spread sheet
D. Operating System
E. Cowboy Boot
F. Hard Drive
QUESTION #17
What is an example of a C.P.U. (Central Processing Unit?)
A. Zip drive
B. Pentium chip
C. Monitor
D. 486
E. 16mb RAM
QUESTION #18
How can my computer catch a virus?
A. Cutting & pasting from a Web Browser to a word processor
B. Sharing floppy disks
C. Plugging my PC into an infected wall outlet
D. Downloading & running software off the Internet